A. No, this product does not contain any added fragrance. It is important to point out that there are vendors out there who try to take advantage of 101's brand and claim that their products are equivalent to 101.
Q. I was told some 101 formulas in the market are counterfeits. How can I make sure that I get the genuine product if I buy it from other sources (local stores, for example)?
A. Before making purchase, it is very important that you do the following:
1) Ask the vendor to show you the dealership authorization.
2) Ask for Return Policy in writing. All our distributors are required to provide Money Back Guarantee. Do not do business with vendors who do not provide money back guarantee.
If you believe what you purchased may be counterfeit, please email us at: counterfeit@101corp.com
Q. Are you trying to say with your 30 day money back guarantee that results can be seen within 30 days? Can you explain the circumstances and steps for getting my money back?
A. Result varies with individual. One of our customer got result within only 10 days, some took as long as six months. On average, it took most people about eight weeks to see the result.
Our distributors around the world are required to offer money back guarantee policy. For details, please consult with your local distributor.
Q. Does this product have any smell?
A. New and improved 101 formulas have NO unpleasant smell.
Q. Will 101 make my hair look greasy?
A. No, this natural product is a thin lotion, and it does not contain any lipid-like ingredients.
More questions? need more information? Please contact our product specialists, we are here to answer your questions.
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